App Help

This is an error that can happen after an update and is an easy fix. To quickly solve the issue, delete the Two Raw Sisters App from your device and reinstall it from the App Store or Google Play.

If you are still having issues please contact appsupport@tworawsisters.com

Only applicable to manual accounts (email and password).

> Click ‘Forgot Password’ on the login screen
> Enter your email address
> Click ‘Reset password’
> Open your emails and follow the instructions within the email.

NOTE: If you created your account with Google, Facebook or Apple you won’t receive an email. Please see the ‘I haven’t received a ‘Reset Password’ email’ FAQ below.

If you don’t receive a ‘Reset Password’ email this indicates that you created your account with Google, Facebook, or Apple.

1. If you created your account with Google, Facebook or Apple you won’t receive an email.

To sign in follow the below instructions.

> Open the Two Raw Sisters App
> ‘I already have an account’
> ‘More options’
> Sign in with Google, Facebook or Apple.

If you still cannot remember your password, You need to log in to that platform (Google, Facebook, or Apple) to change your password.

2. If you are sure you created your account manually with an email and password but haven’t received an email, please contact appsupport@tworawsisters.com for assistance.

Login to your account and follow these steps:

1. Select the ‘Account’ icon in the menu bar (see image below)

2. Select ‘Subscription’

3. A pop-up will appear then select ‘Two Raw Sisters’

4. Renewal date will appear OR select ‘See All Plans’ to change subscription

The error message you have received may indicate that some of your personal or payment information is missing.

1. Check you’ve filled out the required fields correctly

2. Check your debit/ credit card is still valid

If you still cannot identify the error please contact Apple (click here) or Google (click here).

Apple: Existing Members

1. Open app & tap ‘Account’ in the menu bar

2. Tap ‘Redeem Code’ & enter code

3. Your subscription will automatically update when your current subscription period expires

Apple: New & Expired Members

1. Download Two Raw Sisters App from App Store/ Google Play

2. Create account with your email & secure password

3. Select a subscription and scroll until you see ‘Redeem code’ - make sure the subscription matches the code you’re using

4. Tap ‘Redeem code’ and enter the code

5. Follow the on-screen instructions

Android: Existing Members

1. Open the Google Play App on your device

2. At the top right, tap the profile icon

3. Tap ‘Payments & subscriptions’ and then ‘Redeem gift code’

4. Enter the code and tap ‘Redeem’

5. Open the Two Raw Sisters App for your subscription

6. Confirm that your purchase uses the promo code

7. Your subscription will automatically update when your current subscription period expires

Android: New & Expired Members

1. Click to contact appsupport@tworawsisters.com and request your unique code

Two Raw Sisters accepts no responsibility for any losses you may incur by failing to change or cancel a subscription.

As all subscription payments are processed directly by Apple and Google, we cannot process refund requests. If you think that you are entitled to a refund please contact the app store provider directly for any refund inquiries.

Request a refund:
Google Play Store
Apple App Store

1. Select the ‘Account’ icon in the menu bar

2. Select ‘Subscription’

3. A pop-up will appear then select ‘Two Raw Sisters’

4. ‘Cancel Subscription’

If you can’t login to your account:

1. Open your phone ‘Settings’

2. Search for ‘Subscriptions’

3. Select ‘Two Raw Sisters’

4. ‘Cancel Subscription’

OR

1. Open the App Store/ Google Play App on your device

2. Click on the ‘Account’ icon

3. Select ‘Subscriptions’

4. Select ‘Two Raw Sisters’

5. ‘Cancel Subscription’

For any further issues you must contact Apple (click here) or Google (click here).