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Two Raw Sisters Terms and Conditions
Two Raw Sisters Limited provides plant-based food cooking workshops, the Two Raw Sisters App, cookbooks, merchandise, catering, and events. These Terms and Conditions affect your legal rights and obligations in relation to this website and our services. In these Terms “you” and “your” means the individual accessing and using this website and our services.
By visiting this website, purchasing from our e-shop, subscribing to Two Raw Sisters app, or booking our services, you agree you have read, understood, and accept these terms and agree to be bound by all applicable laws governing the website. If you do not agree to be bound by these Terms and such laws, please do not access or use this website, or engage with our services.
You should read these Terms carefully prior to confirming your purchase. If you have any questions relating to these Terms, please contact us prior to making your purchase, as confirming your order constitutes acceptance of these Terms.
We may amend these Terms from time to time without prior notice. You are responsible for ensuring you have read the most up-to-date version as your continued use of the website represents your agreement to be bound by these Terms. Changes to these Terms will apply to purchases, subscriptions or bookings made after the change is made.
1. Intellectual Property Rights
1.1. This website and its contents, including all recipes, cookbooks, features, and functionality are either owned by us, the people we license such material from, or the provider of such material and are protected by New Zealand law. No right, title, or interest in or to this website or any content, features, or functionality on this website is transferred to you. Any use of this website or its contents not expressly permitted by these Terms is a breach of these Terms and may also violate copyright, trademark, and other laws.
1.2. You are not permitted to copy, reproduce, alter, modify, create derivative works, publicly display, broadcast, or stream any content from our website, including our recipes, without our prior express written permission.
1.3. If you wish to make any use of material on this website or our recipes, you must first seek approval from us, which approval may be granted or withheld at our discretion.
1.4. Where we provide a link on this website to a third party’s website, the use of that third-party website is governed by the terms set out by that third party. We do not accept any responsibility or liability for your use of any third-party websites.
2. Bookings and Purchases
2.1. Our workshops are available for you to book online. You may also enquire about our private classes and corporate events. All bookings are subject to availability and to acceptance by us.
2.2. A minimum of 15 participants is required for us to hold a workshop. If that number is not met, we will cancel or reschedule the workshop to a future date and notify you immediately. We will offer you a credit or refund of the total purchase value.
2.2.1. In the event that we reschedule the workshop, your booking will be automatically transferred to the new date. If you cannot attend the rescheduled workshop date, you must notify us within the times identified in clause 4.2.
2.3. We reserve the right to refuse your booking for any reason, or postpone or cancel our workshops. In the event we cancel a workshop, we will provide you with a full refund. In the event of postponement, if you are unable to attend the workshop on the new date, you must notify us within 2 working days of us providing notice of postponement. In such an event, we will provide you with full credit or a refund of the total purchase value.
2.4. We also reserve the right to cancel a private class or corporate event if circumstances arise that are beyond our control. In such a case, we will discuss with you whether there is a new date on which the class or event may be rescheduled. If this is not possible, we will provide you with full credit or a refund.
2.5. Workshop gift vouchers are purchased through our website. These will be emailed to you after purchase. Valid for 2 years after purchase. After 2 years vouchers will expire and cannot be used unless stated otherwise.
2.6. Cookbooks and merchandise are purchased through our website. These will be couriered to you after purchase within 1-4 working days unless stated otherwise.
3. Payment and Fees
3.1. The price of a workshop will be advertised on this website along with the details of the workshop. The price of cookbooks, merchandise, gift vouchers, and the Two Raw Sisters App will also be advertised on this website along with the details. Prices for corporate events and private classes can be provided by contacting us through the website.
3.2. Unless otherwise stated, all amounts are in New Zealand dollars. All bookings and purchases must be paid in full at the time of purchase. Prices are inclusive of GST.
3.3. Workshop bookings, cookbooks, merchandise, gift vouchers, and the Two Raw Sisters App can be paid for using the methods available and provided on this website by our third-party payment processors. Payment for corporate events and private classes is to be in accordance with such process as we advise or otherwise agreed.
3.4. You may also pay for workshops, cookbooks, and merchandise only with a pre-paid gift voucher or credit. You can book online using your gift voucher or credit code at the time of checkout. The total value of your gift voucher or credit must be used in one purchase.
3.5. Once payment for your purchase has been received by us we will send you a booking confirmation in relation to your purchase. The booking confirmation will be sent to the email address that you provided at the time of your order. If you have not received a booking confirmation within 48 hours, please contact us so we can confirm your purchase. We will send an email including all the information (such as time and location) of the workshop 4 days before the scheduled workshop. Please contact us if you do not receive this email.
4. Cancellations and Refunds
WORKSHOPS
4.1. You may also cancel a workshop booking at your discretion by giving notice to us.
4.2. In the event that you cancel your workshop booking or cannot attend your rescheduled workshop booking
4.2.1. If you give us more than 7 days’ notice prior to the booking date, we will provide you with full credit for the purchase price of your booking.
4.2.2. If you give us less than 7 days’ notice but more than 48 hours notice prior to the booking time, we will provide you with a credit worth 50% of the purchase price of your booking.
4.2.3. If you give us less than 48 hours’ notice we are unable to offer any credit.
4.3. Any such credit provided can only be redeemed on scheduled workshops, cookbooks, and merchandise on tworawsisters.com. Refer to 2.4 for more information on credits.
4.4. In the unfortunate event of circumstances out of our control i.e. the act of Mother Nature, Two Raw Sisters will postpone the workshop/ private class / corporate event.
4.4.1. In the event that you can not make the new postponement date, the purchaser will be issued a credit. Refer to 3.3
APP
4.5. We accept no responsibility for any losses you may incur by failing to change or cancel a subscription.
4.5.1 At our discretion, we may change the price and nature of a paid service, but if you are already paying for that service, we will always give you notice should the price change. We accept no responsibility for any losses you may incur by failing to change or cancel a subscription after we have informed you of any changes to the pricing of services.
4.6. Where you have purchased a subscription, your subscription to our paid service will be automatically renewed at the end of each subscription period unless you cancel it. If you do not cancel before the end of your current subscription period, you will be charged in advance for the next subscription period. Auto-renewing subscriptions can be modified or canceled by changing your settings with the appropriate app store provider. If you cancel a subscription you cannot claim a refund for the period remaining until the end of the subscription period in which you canceled.
If you think that you may be entitled to a refund then you should contact the app store provider as we will be unable to process such refund requests.
Request a refund
Google Play Store
Apple App Store
5. Gift Vouchers
5.1. Once purchased, a gift voucher cannot be returned, refunded, or exchanged.
5.2. Gift Vouchers cannot be used for Private Workshops, only Two Raw Sisters scheduled cooking classes, cookbooks, and merchandise.
5.3. Gift vouchers need to be redeemed in one purchase.
5.4. Gift Vouchers expire 2 years after purchase date. After 2 years the gift voucher can no longer be redeemed.
6. Workshop and Private Classes Obligations
6.1. We request that you arrive 15 minutes before the designated start time of your workshop. If you are late for the workshop you may be unable to enjoy the workshop in its entirety and may disrupt other guests. For a private class, you are responsible for ensuring that all attendees arrive on time. If a private class is late starting it may not be able to be completed in its entirety.
6.2. You agree you will not attend a workshop if you have any transferrable disease. This is to protect us and all our guests from illnesses that can be spread through food, contact, or are airborne. For a private class, you must ensure no attendee has any transferrable disease.
6.3. We may refuse entry into a workshop or private class if we suspect that you (or your private class attendees) are ill with a transferable disease, are under the influence of alcohol or any other substance, or that you (or your private class attendees) are engaging in disruptive or inappropriate behaviour. We also reserve the right to remove any person whose behaviour is disruptive or inappropriate. In such a case, no refund will be available to you.
6.4. You agree to comply with all our instructions while in attendance at one of our workshops. For our private classes, you must ensure that all attendees comply with these Terms and our instructions while in attendance at a private class.
6.5. You understand that you may be in the presence of or using sharp or potentially dangerous kitchen utensils and appliances while participating in one of our workshops or private classes. In the interest of your safety and the safety of others, you agree to act responsibly while handling such equipment.
6.6. For private classes, you will provide us with the names and dietary requirements of all attendees. You must ensure that all attendees are aware of our privacy policy which will apply to the information collected.
7. Corporate Events
7.1. Where we provide our services in relation to corporate events, clause 7 applies as if the event was a private class.
7.2. Further terms and conditions may also apply as advised at the time of the booking.
8. Allergies and Intolerances
8.1. We use grains, nuts, seeds, and other raw and natural ingredients in our cooking. Foods we use may cause an allergic reaction, which may be severe depending on the individual. If you have food allergies or intolerances or cannot eat certain foods for personal reasons you must inform us before booking a workshop, class, or event.
8.2. Our cookbooks and Two Raw Sisters App may also include recipes that contain certain ingredients which may cause an allergic reaction. Please be wary of any food allergies, intolerances, or sensitivities before using our recipes to cook for yourself or others.
9. Photographs
9.1. You may be photographed and/or recorded during one of our workshops, classes, or events. We may use your photographs and/or recordings featuring you and may edit and adapt them as necessary, for use on this website, on any social media platform we use, and for promotional purposes.
9.2. You expressly grant us a license to use any image or recording for marketing or commercial purposes without any need to make payment to you. For private classes and corporate events, you grant us such a license on behalf of all attendees.
9.3. If you do not wish to be included in any photographs or recordings, please contact us prior to the workshop, class, or event.
10. Exclusion of Liability
10.1. We do not provide any warranties that our products or services will provide a particular level of enjoyment, meet your expectations or achieve a particular result.
10.2. We will take necessary care, but accept no responsibility for the damage to or loss of property left in the venue prior to, during, or after a workshop or private class. We are not responsible for the loss or damage of personal items in any form.
10.3. Except where liability may not be limited under any applicable law, our liability in respect of any claim arising as a result of any acts or omissions under or in connection with our products or services or these Terms, whether caused by a breach of contract, misrepresentation, negligence or any other tort, breach of statutory duty or otherwise, will be limited to repayment of the price paid for the relevant product, workshop, class or event.
11. Indemnity
11.1. You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities, and expenses including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute incurred or suffered by us arising out of any breach by you of any provision of these Terms.
11.2. You also release, indemnify, and exclude us from any and all liability of any kind for any damage or injury incurred while attending or visiting one of our workshops or a private class. You agree that you understand and accept the inherent risks of a kitchen environment when making a booking, or attending one of our workshops or private classes.
12. Use of the Website
12.1. We reserve the right to alter, or update this website, and any information we provide on this website. We reserve the right to correct any error on the website, including any errors in relation to pricing. Such a change shall take effect immediately. We will not be liable if for any reason all or any part of the website is unavailable at any time or for any period.
12.2. You may only use this website in accordance with these Terms. You must not use this website for any other purpose. If you use any part of this website in breach of the Terms, your right to use the website will cease immediately.
13. Reliance on Information Posted
13.1. The information presented on or through the website is made available solely for general information purposes. We do not warrant the accuracy or completeness of this information. Any reliance you place on such information is strictly at your own risk. To the extent permitted by law, we disclaim all liability and responsibility arising from any reliance placed on such information by you or any other visitor to this website, or by anyone who may be informed of any of its contents. We reserve the right to correct errors in any such information.
14. Website Disclaimers
14.1. Your use of this website is at your sole risk and this website is provided on an “as available” basis. We do not warrant that:
14.1.1. The website will be uninterrupted, timely, secure, or error-free;
14.1.2. The quality of any services, information, or other material provided to you through the website will meet your expectations and;
14.1.3. Any errors on the website will be corrected.
These exclusions do not affect any rights which may not be excluded under the Consumer Guarantees Act 1993.
14.2. You expressly understand and agree that to the maximum extent possible, but subject to any applicable New Zealand laws, we shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses resulting from your use of the website or your reliance on any website content.
15. General
15.1. If any provision of these Terms is held by any court to be illegal, void or unenforceable, such determination shall not impair the enforceability of the remaining provisions.
15.2. Our failure to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision.
15.3. These Terms, and your use of this website, shall be governed by and construed in accordance with New Zealand law, and you agree that the Courts of New Zealand have the non-exclusive jurisdiction to hear and determine any proceedings brought in relation to these Terms, and your use of the website.
16. Contact Us
16.1. If you have any questions, please do not hesitate to contact us at hello@tworawsisters.com.